Data Resources Corporation Technical Support Policy                                              

The following technical support policy is in effect for technical assistance provided by Data Resources Corporation. Please be aware of these charges before placing a call, email, or fax. Every effort should be made to resolve problems using manuals or online help resources available. You may wish to try a procedure in demo before placing a call, email, or fax. Our goal is to provide exceptionally fast support to individuals who need the help immediately. Therefore, it is important that our analysts are free to help those needing it the most and those with the most severe problems.

Policy and Rates are subject to change without notice.  Feel free to contact Data Resources Corporation for the most current rates and policy information.

Phone Calls

All phone calls with customer support personnel for any reason will be chargeable. Software problems should be sent to us via email, fax, or our on-line web-site form. You can still report problems via the phone, but the call will be chargeable. Phone logs as to the detailed nature of calls are not kept by DRC personnel. All phone calls to analysts will be billed.

Emails/Faxes

Whenever possible, all operational problems, program problems, and requests for program enhancements or a project status should be reported/requested via email, fax, or our on-line web-site form. Only operational problems will be chargeable. If our personnel need to place a call to you to obtain additional information necessary to solve a problem or answer a question, the phone call rate may apply instead of the email/fax rate. When reporting software problems, please include appropriate examples.

Rates

The following are the current rates for services, however please note that these rates are subject to change.